Privacy Policy.

1. Introduction & scope

This Privacy Policy explains how TRUNKO may handle personal information when you use its website, customer account functions, logistics and goods-transport enquiries, travel booking requests, and related support services. It applies to information you provide directly and information reasonably generated while delivering these services. The precise legal entity operating TRUNKO, and any separately applicable mobile-app privacy notices, should be identified by the operator before publication.

2. Information we collect

Depending on the service, information may include your name, mobile number, email address, profile details, pickup and destination addresses, travel dates, passenger counts, goods descriptions, booking references, selected vehicles, support messages and transaction or payment-reference details. We may also process account login records, device or browser identifiers, approximate location derived from connection information, and technical logs needed to operate and secure the site. Identity documents or precise device location should be requested only where genuinely needed and disclosed at collection.

3. How information is used

Information may be used to create and manage customer accounts; receive, review and confirm requests; estimate and coordinate logistics and travel arrangements; contact customers and service partners; display request status and history; investigate complaints; help prevent fraud or misuse; maintain platform security; comply with legal requirements; and improve the reliability of services. Marketing communications, if used, should follow applicable consent and opt-out rules.

4. Logistics & goods transport

For parcel, goods transport and business logistics enquiries, pickup and delivery addresses, sender/recipient contact information, consignment descriptions and timing requirements may be used to find suitable transport partners and coordinate fulfilment. Relevant details may be provided to the assigned operator, transporter or driver only to the extent necessary for the service. Avoid entering sensitive information in free-text goods descriptions unless specifically required.

5. Travel, cab & tour requests

For local and outstation travel, vehicle requests and group trips, passenger contact information, trip route, pickup and drop-off points, dates, vehicle requirements and special requests may be used to arrange and support the journey. Details relevant to fulfilment may be shared with the selected travel operator or driver. A request reference alone does not mean a trip is confirmed.

6. Location & tracking information

Location information may be involved in trip planning, pickup coordination, navigation and service-status updates. Where a mobile application requests precise or background location access, the app should separately explain when that access occurs and provide operating-system permission controls. This website policy does not claim that continuous or background tracking is enabled; any actual tracking features must be described accurately when introduced.

7. Who may receive information

Information may be shared, as needed, with drivers, transport operators, travel vendors, hosting and technology providers, customer-support providers, authorized payment processors, and professional advisers or authorities where legally justified. Each recipient should receive only information appropriate for its role and be subject to suitable confidentiality and security obligations. TRUNKO should not describe information as sold or never sold without first confirming its actual practices.

8. Payments & transaction records

If payments are available, payment gateways may process payment details under their own privacy policies. TRUNKO may receive transaction identifiers, payment status, amount and relevant billing information needed for confirmations and reconciliation. Do not enter card PINs, OTPs or passwords into general enquiry forms. The operator should confirm whether any financial account information is stored before publishing this section.

9. Cookies & technical data

The website may use essential cookies or similar mechanisms to maintain sessions, authentication, form security and user preferences. If analytics, advertising or non-essential trackers are enabled, the operator should identify them and provide notices or choices where required by applicable law. Browser settings may allow you to restrict cookies, but doing so could affect some features.

10. Retention & security

Personal information should be kept only for as long as needed for the purposes described, legal or financial recordkeeping, dispute resolution and security. Actual retention periods and deletion procedures must be established by the business before publication. Reasonable safeguards should include appropriate access restrictions, secure handling of credentials and controlled sharing with providers; however, no internet service can guarantee absolute security.

11. Your choices & privacy requests

Subject to applicable Indian law, you may contact TRUNKO to request information about your personal data, correction of inaccurate records, withdrawal of consent where relevant, or deletion where permitted. Some records may need to be retained for legal, accounting, fraud-prevention or dispute-resolution purposes. You can also ask about marketing preferences and lodge a privacy complaint using the support channel below.

12. Children & third-party services

Services are intended to be requested by adults or persons legally authorized to act for a passenger or customer. If information about children is necessary for a journey, it should be provided by an authorized parent or guardian. Links to third-party providers and payment services are governed by their respective privacy notices; review those notices before sharing information directly.

13. Policy updates

TRUNKO may revise this policy when its practices, service features or legal obligations change. The latest version should be published at this URL with an accurate effective date. Material changes may require additional notification or consent where applicable.

14. Contact & privacy grievances