Terms & Conditions.

1. Overview & acceptance

These Terms & Conditions (“Terms”) apply to your use of the TRUNKO website and its customer enquiry, transport request and travel coordination features (“Services”). “You” means a customer, sender, passenger or other person using the Services.

By using the website or submitting a request, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please do not submit a service request. Additional terms may be communicated for a specific operator, vehicle or journey before you agree to proceed.

TRUNKO may facilitate enquiries and coordinate services with third-party transporters, drivers and travel partners. The identity of the actual service provider and the party responsible for performing a confirmed service should be communicated during confirmation. Nothing in these Terms means a specific vehicle or service is guaranteed merely because it appears on the website.

2. Customer accounts & accurate information

You should provide accurate contact information, pickup and destination details, service requirements and, when requested, lawful identification or other relevant documentation. Keep account credentials confidential and inform TRUNKO through the support channel if you suspect unauthorized access.

Incorrect details may cause delays, revised quotations or a request being declined. You must be legally capable of making the booking or have appropriate authorization from the person or business on whose behalf you act.

3. Requests, availability & confirmation

Submitting a request or receiving an enquiry reference is an acknowledgement that your information was received; it is not automatically an accepted transport or travel booking. Acceptance is subject to service coverage, suitable vehicles, partner availability, operating requirements and any applicable verification.

A booking is confirmed only when the responsible provider or TRUNKO explicitly communicates confirmation and relevant service details. Save your reference number and the confirmed scope of work. Estimated pickup, departure and arrival times are subject to traffic, weather, road restrictions and other circumstances.

4. Logistics, parcels & goods transport

Goods description and lawful contents

Customers must accurately describe the nature, quantity, approximate weight and dimensions of goods, along with any special handling requirements. Goods must be lawful to transport. Hazardous, illegal, prohibited, inadequately declared or unsafe items must not be submitted for transport.

Packing, loading and delivery

Unless expressly included in the confirmed quotation, packing, loading, unloading, labour, storage and special equipment are not assumed to be included. Customers should suitably package fragile or sensitive goods, provide accessible pickup/delivery locations and arrange any required access permissions.

Declared value and handling incidents

Disclose fragile, perishable or high-value cargo before confirmation so the provider can assess whether it can be carried and whether additional conditions or insurance are available. If goods are missing or damaged, report the concern promptly with the booking reference, images and supporting documents. Any claim is assessed against applicable law and the agreed service terms.

5. Local rides, outstation travel & rental vehicles

Vehicle type, seating capacity, pickup point, trip dates, hours, kilometre limits, route, baggage allowance, permitted use and any driver or operator arrangements should be agreed before confirmation. Availability of a listed vehicle or category is not a promise of a particular vehicle model.

• Passengers must follow seat belt, passenger-capacity and other applicable safety rules. For self-drive services, where available, a valid licence and provider-specific requirements may apply.
• Travel prices may exclude tolls, parking, interstate permits, night allowances, extra kilometres, waiting time or additional stops unless those items are expressly included in the confirmed quote.
• Driver details, pickup times and itinerary changes should be confirmed through the relevant service contact. Do not request unlawful, unsafe or unauthorized vehicle use.
• Where a partner operates the journey, vehicle condition, permits, insurance and driver compliance remain subject to that partner's applicable duties and the law.

6. Quotations, charges & payments

Any estimate is indicative until the service provider confirms a price and what it includes. Final charges can change if you request a different vehicle, route, time, load, distance, waiting period or service scope, or if applicable taxes and lawful third-party charges vary.

The confirmed booking communication should identify payment instructions and timing. Do not assume payment has been received merely because a request was submitted. Ask for a receipt or payment confirmation when relevant. If there is a pricing discrepancy, contact support before proceeding.

7. Modifications, cancellations & refunds

Contact the relevant booking support channel as soon as possible to request changes or cancellation. Whether changes are possible, and whether a charge or refund applies, depends on the confirmed booking terms, service already performed, partner policies and applicable law.

There is no blanket promise of free cancellation or a fixed refund period. Any cancellation fee or refund eligibility should be disclosed in the relevant service confirmation or explained when you submit the request. Where a payment must be refunded, the method and processing time depend on the payment arrangement and applicable rules.

8. Safety, prohibited use & customer responsibilities

You must not use TRUNKO for fraud, prohibited goods, unlawful journeys, harassment, manipulation of booking records or unsafe requests. You must follow relevant transport laws and reasonable safety instructions. TRUNKO may decline or suspend requests that appear unlawful or unsafe, subject to applicable law.

9. Service issues, responsibility & dispute handling

When an independent transport or travel partner carries out a service, that partner may have its own contractual and legal obligations. TRUNKO will aim to facilitate communication about service issues; responsibilities depend on the actual transaction, agreed terms and applicable law.

Report disputes through the Contact Us page with your booking reference, contact details and a description of the concern. TRUNKO may request relevant evidence and coordinate with the responsible service provider. Nothing here excludes or restricts statutory consumer rights or liabilities that cannot lawfully be excluded.

10. Privacy, website content & updates

Personal details submitted for enquiries, bookings and support are used to process the request and may need to be shared with the responsible service provider. For more detail on data use, please review the Privacy Policy.

Site content, names, design and images must not be copied or misused without the relevant rights. TRUNKO may update these Terms by publishing a revised version on this page. Material changes affecting a confirmed booking remain subject to applicable law and the terms agreed for that booking.

11. Contact & customer support